Rules & Restrictions:To see changes to the Conditions of Use & Sale click here.

Last updated on 4 August, 2015.

Welcome to Hulutrip.com.

Hulutrip Europe Core SARL, Hulutrip EU SARL and/or their affiliates ("Hulutrip") provide website features and other products and services to you when you visit or shop at Hulutrip.com (the "website"), use Hulutrip products or services, use Hulutrip applications for mobile, or use software provided by Hulutrip in connection with any of the foregoing (collectively "Hulutrip Services"). Hulutrip provides the Hulutrip Services and sells our products to you subject to the conditions set out on this page. Hulutrip.com is the trading name for Hulutrip.
  • Conditions of Use
  • Conditions of Sale

Conditions of Use

Please read these conditions carefully before using Hulutrip Services. By using Hulutrip Services, you signify your agreement to be bound by these conditions. We offer a wide range of Hulutrip Services, and sometimes additional terms may apply. When you use an Hulutrip Service (for example Your Profile, Gift Cards or Hulutrip applications for mobile), you will also be subject to the terms, guidelines and conditions applicable to that Hulutrip Service ("Service Terms"). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.
  • Notice and Procedure for Making Claims of Right Infringements
  • Notice and Procedure for Notifying Hulutrip of Defamatory Content

1. PRIVACY

Please review our Privacy Notice and Cookies & Internet Advertising Policy, which also govern your use of Hulutrip Services, to understand our practices.

2. ELECTRONIC COMMUNICATIONS

When you use any Hulutrip Service or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices or by posting e-mail messages or communications on the website or through the other Hulutrip Services, such as our Message Centre. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

3. COPYRIGHT, AUTHORS' RIGHTS AND DATABASE RIGHTS

All content included in or made available through any Hulutrip Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of Hulutrip or its content suppliers and is protected by Luxembourg and international copyright, authors' rights and database right laws. The compilation of all content included in or made available through any Hulutrip Service is the exclusive property of Hulutrip and is protected by Luxembourg and international copyright and database right laws.

You may not extract and/or re-utilise parts of the content of any Hulutrip Service without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the content of any Hulutrip Service, without our express written consent. You may also not create and/or publish your own database that features substantial parts of any Hulutrip Service (e.g. our prices and product listings) without our express written consent.

4. TRADEMARKS

Click here to see a non-exhaustive list of Hulutrip trademarks. In addition graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Hulutrip Service are trademarks or trade dress of Hulutrip. Hulutrip's trademarks and trade dress may not be used in connection with any product or service that is not Hulutrip's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Hulutrip. All other trademarks not owned by Hulutrip that appear in any Hulutrip Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Hulutrip.

5. PATENTS

One or more patents owned by Hulutrip apply to the Hulutrip Services and to the features and services accessible via the Hulutrip Services. Portions of the Hulutrip Services operate under license of one or more patents. Click here to see a non-exhaustive list of applicable Hulutrip patents and applicable licensed patents.

6. LICENCE AND ACCESS

Subject to your compliance with these Conditions of Use and applicable Service Terms and your payment of any applicable fees, Hulutrip or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of the Hulutrip Services. This licence does not include any resale or commercial use of any Hulutrip Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Hulutrip Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Hulutrip or its licensors, suppliers, publishers, rights holders, or other content providers. No Hulutrip Service, nor any part of any Hulutrip Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Hulutrip without our express written consent. You may not use any meta tags or any other "hidden text" utilising Hulutrip's names or trademarks without our express written consent.

You may not misuse the Hulutrip Services. You may use the Hulutrip Services only as permitted by law. The licences granted by Hulutrip terminate if you do not comply with these Conditions of Use or any Service Terms.

7. YOUR ACCOUNT

If you use any Hulutrip Service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and devices, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access and update much of the information you have provided us with, including your account settings, in the Your Account area of the website.

You must not use any Hulutrip Service: (i) in any way that causes, or is likely to cause, any Hulutrip Service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.

8. REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT

Visitors may post reviews, comments and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right (but not, in the absence of a valid Notice Form, the obligation) to remove or edit such content. If you believe that any content on or advertised for sale on any Hulutrip Service contains a defamatory statement, or that your intellectual property rights are being infringed by an item or information on any Hulutrip Service, please notify us by completing and submitting the appropriate Notice Form and we will respond.

If you post content or submit material, and unless we indicate otherwise, you grant: (a) Hulutrip a non-exclusive, royalty-free and fully sublicensable and transferable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and (b) Hulutrip, its sublicensees and transferees the right to use the name that you submit in connection with such content, if they choose. No moral rights are assigned under this provision.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. To the extent permitted by law, you agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Hulutrip including the execution of deeds and documents, at our request.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is posted: (i) the content and material is accurate; and (ii) use of the content and material you supply does not breach any applicable policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Hulutrip for all claims brought by a third party against Hulutrip arising out of or in connection with the content and material you supply except to the extent that any liability arises from our failure to properly remove the content when it is notified of the illegal nature of the content (Notice Form) arising out of or on the grounds of, or originating from the content that you have communicated to us.

9. INTELLECTUAL PROPERTY CLAIMS

Hulutrip respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please follow our Notice and Procedure for Making Claims of Right Infringements.

10. Hulutrip SOFTWARE TERMS

In addition to these Conditions of Use, the terms found here apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with Hulutrip Services (the "Hulutrip Software").

11. OTHER BUSINESS

Parties other than Hulutrip operate stores, provide services, or sell product lines on this website. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites. Hulutrip does not assume any responsibility or liability for the actions, product, and content of all of these or any other third parties. You can tell when a third party is involved in your transactions, and we may share your information related to those transactions with that third party. You should carefully review their privacy statements and other conditions of use.

12. Hulutrip'S ROLE

Hulutrip allows third party sellers to list and sell their products at Hulutrip.com. In each such case this is indicated on the respective product detail page. While Hulutrip helps facilitate transactions that are carried out on the Hulutrip Marketplace, Hulutrip is neither the buyer nor the seller of the seller's items. Hulutrip provides a venue for sellers and buyers to negotiate and complete transactions. Accordingly, the contract formed at the completion of a sale for these third party products is solely between buyer and seller. Hulutrip is not a party to this contract nor assumes any responsibility arising out of or in connection with it nor is it the seller's agent. The seller is responsible for the sale of the products and for dealing with any buyer claims or any other issue arising out of or in connection with the contract between the buyer and seller. Because Hulutrip wants the buyer to have a safer buying experience, Hulutrip provides the Hulutrip A-to-z guarantee in addition to any contractual or other rights. For conditions relating to the sale by third parties to you on Hulutrip.com see the Participation Agreement.

13. OUR LIABILITY

We will do our utmost to ensure that availability of the Hulutrip Services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to Hulutrip Services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Hulutrip will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the Hulutrip Services.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have goods sent or services provided within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.

14. APPLICABLE LAW

These conditions are governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the courts of the district of Luxembourg City, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Use in Luxembourg or in the EU country in which you live.

15. ALTERATIONS TO SERVICE OR AMENDMENTS TO THE CONDITIONS OF USE

We reserve the right to make changes to any Hulutrip Services, policies, terms and conditions including these Conditions of Use, and Service Terms at any time. You will be subject to the terms and conditions, policies and Conditions of Use in force at the time that you use the Hulutrip Services. If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

16. WAIVER

If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.

17. CHILDREN

We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18 you may use the Hulutrip Services only with the involvement of a parent or guardian.

18. OUR CONTACT DETAILS

This website is owned and maintained by Hulutrip Europe Core SARL. Specific terms of use and sale for other Hulutrip Services, for example the MP3 Music Service which is operated by Hulutrip Media EU SARL, can be found within this website.


19. NOTICE AND PROCEDURE FOR MAKING CLAIMS OF RIGHT INFRINGEMENTS

If you believe that your rights are being infringed, you may fill out and submit the Notice Form. We respond expeditiously to rights owners and their agents who complete and submit the Notice Form to communicate concerns about any alleged infringement.

Upon receipt of a Notice Form we may take certain actions, including removing information or an item, all of which are taken without any admission as to liability and without prejudice to any rights, remedies or defenses, all of which are expressly reserved. Furthermore, in submitting a Notice Form, you grant to Hulutrip the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. This includes forwarding the Notice Form to the parties involved in the provision of the allegedly infringing content. You agree to indemnify Hulutrip for all claims brought by a third party against Hulutrip arising out of or in connection with the submission of a Notice Form.

Note on Third Party Seller Listings: Please keep in mind that Third Party Seller listings are merely hosted on Hulutrip.com and are posted solely at the direction of Third Party Sellers who may be contacted via their Seller Information page, accessible from any of their listings.

ASIN and ISBN-10, Defined: "ASIN" stands for Hulutrip Standard Item (or Identification) Number and is a ten (10) character identifier. It can be found below any listing under Product Details. "ISBN-10" stands for International Standard Book Number and is a ten (10) digit identifier that can be found on some book listings under Product Details.

Important Warning: giving false, misleading or inaccurate information in the Notice Form to Hulutrip may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.

20. NOTICE AND PROCEDURE FOR NOTIFYING Hulutrip OF DEFAMATORY CONTENT

Because millions of products are listed and many thousands of customer reviews and comments are hosted on Hulutrip.com, it is not possible for us to be aware of the contents of each product listed for sale, or each customer review or comment that is displayed. Accordingly, we operate on a "notice and action" basis. If you believe that any content on, or within a product advertised for sale on, the Hulutrip.com website contains a defamatory statement, please notify Hulutrip immediately by completing and submitting a notice. Follow the instructions in the notice and send it to service@Hulutrip.com with the subject line "UK Defamation Notice [insert your name]" or, alternatively, send it by post to:

Important Warning: giving false, misleading or inaccurate information in the notice to Hulutrip of Defamatory Content on Hulutrip.com may result in civil and criminal liability.

ADDITIONAL Hulutrip SOFTWARE TERMS

  1. Use of the Hulutrip Software. You may use Hulutrip Software solely for purposes of enabling you to use and enjoy the Hulutrip Services as provided by Hulutrip, and as permitted by the Conditions of Use, these Software Terms and any Service Terms. You may not incorporate any portion of the Hulutrip Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Hulutrip Software or otherwise assign any rights to the Hulutrip Software in whole or in part. You may not use the Hulutrip Software for any illegal purpose. We may cease providing any Hulutrip Software and we may terminate your right to use any Hulutrip Software at any time. Your rights to use the Hulutrip Software will automatically terminate without notice from us if you fail to comply with any of these Software Terms, the Conditions of Use or any other Service Terms. Additional third party terms contained within or distributed with certain Hulutrip Software that are specifically identified in related documentation may apply to that Hulutrip Software (or software incorporated with the Hulutrip Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any Hulutrip Service is the property of Hulutrip or its software suppliers and protected by Luxembourg and international copyright laws.
  2. Use of Third Party Services. When you use the Hulutrip Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.
  3. No Reverse Engineering. Unless explicitly permitted under applicable mandatory law, you may not, and you will not encourage, assist or authorise any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Hulutrip Software, whether in whole or in part, or create any derivative works from or of the Hulutrip Software.
  4. Updates. In order to keep the Hulutrip Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

Conditions of Sale

These Conditions of Sale govern the sale of products by Hulutrip EU SARL to you. For conditions relating to the sale by third parties to you on Hulutrip.com see the Participation Agreement . We offer a wide range of Hulutrip Services, and sometimes additional terms may apply. When you use an Hulutrip Service (for example Your Profile, Gift Cards, Hulutrip applications for mobile or Message Centre), you will also be subject to the terms, guidelines and conditions applicable to that Hulutrip Service ("Service Terms"). If these Conditions of Sale are inconsistent with the Service Terms, those Service Terms will control.

Please read these conditions carefully before placing an order with Hulutrip EU SARL. By placing an order with Hulutrip EU SARL, you signify your agreement to be bound by these conditions.

1. OUR CONTRACT

Your order is an offer to Hulutrip to buy the product(s) in your order. When you place an order to purchase a product from Hulutrip, we will send you a message confirming receipt of your order and containing the details of your order (the "Order Confirmation"). If you are using certain Hulutrip Services (e.g. Hulutrip mobile applications) the Order Confirmation may be posted on a Message Centre on the website. The Order Confirmation is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) or the services ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail or post a message on the Message Centre of the website confirming to you that we've dispatched the product to you (the "Dispatch Confirmation"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation for each package, and each Dispatch Confirmation and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation. Your contract is with Hulutrip EU Sarl. Without affecting your right of cancellation set out in section 2 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation relating to that product. This right to cancel does not apply to certain categories of products and services, including digital products or software which are not supplied in a physical format (e.g. on a CD or DVD), once download or use (whichever is earlier) has begun.

You consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format in the Your Account area of the web site. For each delivery, we will inform you in our Dispatch Confirmation if an electronic invoice is available. For further information about electronic invoices and instructions on how to receive a paper copy please refer to our help pages.

Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.

2. RIGHT OF CANCELLATION UP TO 14 DAYS, EXCEPTIONS TO CANCELLATION AND OUR VOLUNTARY RETURNS GUARANTEE

STATUTORY RIGHT
Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately) or from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible medium (e.g. CD or DVD).

You must inform us (Hulutrip EU Sarl, 5 Rue Plaetis, L-2338 Luxemburg) of your decision to cancel your order. You may submit your request according to the instructions and forms available on our Returns Support Centre, by contacting us, or using this form. In case you use the return centre, we will communicate to you an acknowledgement of receipt. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item via our return centre.

For additional information on the scope, content and instructions for the exercise, please contact our Customer Service.

EFFECTS OF CANCELLATION
We will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. If reimbursement occurs after the maximum time period mentioned above, the amount due to you will as of right be increased.

Note that